DOM LUMY Privacy Policy

Information We Collect

When you interact with DOM LUMY, we may collect the following categories of information:

• Personal Identification: Name, shipping address, billing address, email address, and phone number provided during checkout or account creation.

• Transaction & Order Data: Payment processing details, purchase history, and order fulfillment records. (Note: Financial transactions are processed through secure, encrypted payment gateways; DOM LUMY never stores raw credit card details).

• Technical & Usage Data: IP address, browser type, device information, and browsing activity collected automatically via cookies to enhance site functionality.

Our Commitment to Your Privacy

At DOM LUMY, protecting your personal information and maintaining your trust is fundamental to our brand philosophy. This Privacy Policy outlines how DOM LUMY collects, uses, discloses, and safeguards your personal data when you visit or make a purchase from our online store.

Data Sharing & Security

DOM LUMY does not sell, rent, or trade your personal information to third parties. We only share necessary data with trusted service providers who assist us in operating our store—such as payment processors, logistics partners, and hosting platforms—under strict confidentiality agreements. We implement robust SSL encryption and administrative security controls to safeguard your personal data against unauthorized access.

Your Rights & Contact Information

You have the right to access, update, or request the deletion of your personal data at any time. If you have questions regarding this policy or wish to exercise your data rights, please contact our privacy compliance team at support@domlumy.com.

How We Use Your Data

We process your personal information strictly for legitimate business purposes, including:

• Processing and fulfilling your orders, including dispatching your velvet-encased fragrances and sending tracking updates.

• Providing responsive customer service, order inquiries, and personalized fragrance consultations.

• Enhancing website security, preventing fraud, and optimizing your browsing experience.

• Delivering promotional communications, new product announcements, and exclusive offers (only when you explicitly opt-in).